Yusuf Bin Ahmed Kanoo (YBA Kanoo), the pioneering Bahrain-based business and one of the largest independent family-owned multinational businesses in the Middle East have recently won the prestigious “Customer Excellence Award” for the “Business Transformation Customer of 2016” category during the Epicor Annual Awards.
The award was bestowed on YBA Kanoo at an annual event organized by global business software developer Epicor, during the “Customer Insight Conference for the Middle East & Africa” held in Dubai. The recognition was duly acknowledged by Epicor for the adoption of the best business practices and applying them to a long-standing business.
YBA Kanoo has successfully deployed Epicor solutions to achieve excellence in business efficiency, customer experience and overall performance. The current and future business applications of the company now run on a strategic ERP (Enterprise Resource Planning) platform that has transformed the internal business processes into a world-class standard. It will also be transitioning the group’s IT applications from in-house developed to best in class off-the-shelf products.
Commenting on the award, YBA Kanoo’s Group Head of Information Technology, Mr Jameel Al Sharaf stated, “The award reflects the great effort and dedication in successfully collaborating with the Epicor Project team, Kanoo IT and Finance teams. Many congratulations to all! This is the first part of our ERP journey as our strategy will cover Finance, HR and the Supply Chain.”
YBA Kanoo advocates knowledge transfer to develop a highly skilled and dynamic workforce and will continue to accumulate awards and recognition in its efforts to elevate the business platform and offerings.
In the picture (left to right) Hesham El-Komy – Senior Director, International Channels at Epicor Software, Krishnan A G – Process Innovation Consultant, Jameel Al-Sharaf – Head of Group IT, Wilban Gonsalves – IT Manager UAE&O, Sabby Gill – Executive VP International at Epicor Software